Description

Perfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused System Development Engineer to support the fast-evolving and expanding Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The Support Engineering team comprises world-class engineers with technical skills blending systems and software engineering.

We are looking for a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.

Key job responsibilities
Technical Support and Problem Resolution ? Diagnose and resolve complex production software issues across multiple products and services ? Perform comprehensive troubleshooting and root cause analysis for technical challenges ? Provide timely and effective support through ticket management and customer communication

Software Development and Maintenance ? Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting ? Maintain and configure software systems in staging and production environments ? Implement fixes and enhancements for internally developed software applications

System Operations and Monitoring ? Design and implement monitoring solutions to ensure system reliability and performance ? Manage software deployments and support infrastructure in AWS and web technology environments ? Create and maintain system and support status reports

Team Collaboration and Knowledge Management ? Coordinate support issue handoffs within the team ? Develop and contribute to a comprehensive team knowledge base ? Collaborate with cross-functional teams to improve operational excellence

Product and Service Ownership ? Take ownership of digital products or system components ? Ensure adherence to service level agreements (SLAs) ? Coordinate customer notifications and workflow management

Basic Qualifications

- 2+ years of systems development experience
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- 2+ years of contributing to automation for new and current system experience

Preferred Qualifications

- Experience with CI/CD pipelines build processes

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