Description

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Key job responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Qualitative Requirements ? Graduation in any specialization from a recognized university. ? Excellent communication skills (written and verbal) in language. ? Ability to communicate correctly and clearly with all customers ? Good comprehension skills ? ability to clearly understand and state the issues customers present ? Ability to concentrate ? follow customers issues without distraction to resolution ? Work successfully in a team environment as well as independently ? Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer ? Excellent typing skills ? Demonstrates an ability to successfully navigate websites ? Demonstrates a proficient knowledge of email applications

Preferred Qualifications

*Logistics background and Experience in similar role * Proficient in Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you?re applying in isn?t listed, please contact your Recruiting Partner.