Job Description:

Rotational Shifts:

1. 6 AM to 3 PM IST
2. 1 PM to 10 PM IST
3. 9.30 PM to 6.30 PM IST

2-4 years of experience in Production Operations, particularly in managing production environments

• Proficient in using ticketing tools such as JIRA, ServiceNow, AOTS, etc.
• Effective soft skills & communication skills, including verbal, non-verbal, written
• Provide technical support to all stakeholders
• Should have a thorough understanding of general Tier 1 (T1) responsibilities.
• Assist end users, T2 team, and development team with basic troubleshooting for reported issues
• Experience with monitoring tools and platforms like Kibana and ADX
• Hands-on experience with scripting languages such as Bash and Shell
• Good understanding of Linux, IBM TWS, SQL, Azure Cloud, Snowflake, and Databricks
• Capable of working in a fast-paced, dynamic environment

Roles and Responsibilities:

• Provide technical and administrative support for day-to-day operations, including troubleshooting issues
• Resolve technical problems promptly to meet SLA requirements
• Monitor systems, manage incidents, and ensure efficient workflows
• Deliver 247 operational support for all production activities, including holidays and weekends
• Coordinate with various teams, raise support tickets, analyze root causes, and assist in efficient resolution of all production-related issues
• Maintain detailed logs of all issues and ensure resolutions align with quality assurance standards for production processes
• Serve as the primary point of contact for the data warehouse production ecosystem
• Enhance quality through value-added initiatives, automation, and optimization
• Capable of initiating outage calls and engaging all relevant teams