Role & responsibilities

Amazon Connect Development 5+ years (Amazon Connect, Lex, Polly, etc.) 

• Experience designing and deploying voice workflows using Amazon Connect.
• Integration with Lex for conversational AI and Polly for text-to-speech.
• Custom contact flows, Lambda integrations, and real-time analytics. AWS Expertise (5+ years) 
• Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc.
• Experience with serverless architecture and microservices.
• Strong grasp of security best practices and cost optimization. Telephony & Contact Centre Applications 
• Knowledge of SIP, VoIP, IVR systems, and CTI integrations.
• Experience with call routing, queue management, and real-time dashboards.
• Familiarity with legacy systems and migration strategies to cloud-based platforms.