We are seeking Individuals to join our team! This role blends 90% back-office support with 10% calling to assist customers with service queries, process follow-ups, and ensure a smooth customer experience. If you have customer service experience and strong communication skills, we want to hear from you!

Key Responsibilities :

• Handle customer service inquiries via calls, emails, chats.
• Provide clear, accurate, and timely resolutions to customer questions
• Manage back-office operations, including documentation, data entry, and follow-up tasks
• Collaborate with team members to ensure excellent customer experience
• Assist in calling as required (approx. 10% of role)
• Maintain accurate records of customer interactions
• Adhere to company policies and quality standards
  

Who Should Apply

We are looking for candidates who:

• Good with Communication Skills.
• Are comfortable working in a back-office focused role with occasional calling
• Possess strong communication skills (English/Hindi/Regional languages)
• Are detail-oriented, organized, and able to multitask
• Have a positive attitude and a customer-first mindset.
• Comfortable for US Rotational Shifts.
  

Salary & Benefits

• Performance incentives (if applicable)
• Training & skill development sessions
• Opportunity to grow within the organization
• Travelling Allowance
  

Job Requirements

• Freshers can apply as well.
• Comfortable handling back-office tasks and support
• Basic computer skills
• Good team player with proactive approach
• Must be able to handle occasional calling responsibilities.
  

Apply Now

To apply, send your updated resume to (HR Pournima : 9820190498)

OR (pournima.bagade@sutherlandglobal.com) with the

subject line:
Back Office Application [Your Name]

Or click Apply on Naukri.com and complete your profile.

NOTE : Sutherland never requests payment or favors in Exchange for Job Opportunities. Please report suspicious activity immediately to TAHelpdesk@sutherlandglobal.com