Key Responsibilities:

• Make outbound calls to prospective patients interested in infertility / IVF treatments
• Handle incoming leads generated through marketing campaigns, social media, referrals, or walk-ins
• Explain IVF services, treatment options, process flow, and consultation steps
• Schedule and confirm appointments with doctors and counselors
• Maintain accurate records of calls, leads, conversions, and daily call logs
• Follow up with prospective patients and nurture leads until conversion
• Handle patient queries with empathy, patience, and medical confidentiality
• Work closely with the marketing and IVF counseling team for lead optimization
• Meet monthly lead conversion & target goals
• Provide daily and weekly MIS reporting to the reporting authority

Key Competencies:

• Empathy & patient handling
• Active listening
• Lead conversion focus
• Professional telephone etiquette
• Emotional sensitivity
• Confidentiality & discretion