(ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY)
Role & responsibilities

• Resolve International customer queries Over Chat.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and Chat handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Preferred candidate profile

• Proven customer support experience or experience as a Client Service Representative.
• 35+ WPM Typing speed with 90+ Accuracy.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Perks and benefits

• Salary Up to 4.33 LPA (Salary is totally dependent over Experience)
• Both side cab
• Loyalty Bonus
• Incentives

For Any Further Query & for Active Response share me your updated CV over WhatsApp: - Aditya Choudhary (HR)- 8920936468 (Share CV on Whatsapp No Calls) (aditya.choudhary1@techmahindra.com).