Direct Walkin Interview on 28th Jan 2026

Time: 10.30 AM to 2.30 PM

Venue: Axis Bank Ltd, Acropolis, No.148, 9th Floor, Dr. Radhakrishnan Salai, CIT Colony, Royapettah, Chennai-600004. Landmark: Near Savera Hotel.

Role : Customer Service Specialist Non Voice (Email Support Process). Semi-Voice Process

Role & Responsibilities

• Effectively resolve customer queries and complaints through email and calls at the first instance, ensuring excellent customer satisfaction scores and minimal handling time.
• Deliver service with courtesy, accuracy, and professionalism.
• Take complete ownership of customers queries and problems.
• Adhere to product and process requirements with zero errors.
• Escalate customer issues promptly to the appropriate internal stakeholders.
• Ensure process efficiency and effectiveness at all times.
• Comply with service and sales guidelines.
• Achieve quality targets and other key performance indicators (KPIs).
• Connect with customers via calls and resolve queries wherever applicable.

Preferred Candidate Profile

• Postgraduate freshers or graduates with 2 to 5 years of experience from a recognized institution.
• Open to work in rotational shifts (including night shifts for male employees) and rotational week-offs.
• Excellent written and oral communication skills.
• Strong service mindset with enthusiasm and self-motivation.
• Ability to work in a dynamic and fast-paced environment.
• Good comprehension skills and attention to detail.
• Team player with a positive attitude.