Job Description - Customer Banking Support

The Customer Banking Support Specialist plays a vital role in ensuring a
seamless banking experience for our clients. This position involves providing
expert support to both customers and internal teams by resolving account
issues, processing transactions, and offering guidance on banking products
and services. The ideal candidate will be detail-oriented, possess strong
problem-solving skills, and demonstrate a commitment to delivering
exceptional customer service.

Key Responsibilities :
Customer Assistance-Respond to customer inquiries via phone, email, and
chat, addressing account-related issues, transaction inquiries, and general
banking questions with professionalism and efficiency.
Issue Resolution- Troubleshoot and resolve account discrepancies,
transaction errors, and service-related issues, working closely with other
departments to ensure timely and accurate solutions.
Transaction Processing- Assist with the processing of various banking
transactions, including account updates, fund transfers, and loan applications,
while ensuring compliance with bank policies and procedures.
Documentation and Reporting- Maintain accurate records of customer
interactions and transactions, and generate reports as needed for tracking
and analysis.

Qualifications - Bachelors degree in finance, business, or a related field preferred.