Role & responsibilities

• Resolve international customer queries over chat.
• Minimum 12 months of international dual chat exp.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust with customer account through open and interactive communication.

Preferred candidate profile

• Prove customer support experience or experience as a client service representative.
• 35+WPM Typing speed with 90+accuracy.
• Familiarity with CRM system and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Dual chat concurrency.

Perks and benefits Salary: as per experience (Salary are totally depends over experience) Both side cabs (if candidates address is within hiring zone)

Interested Candidates can Drop your CV on below shared details:-

WhatsApp: 9871459736

Email: janvi.soni@techmahindra.com