Role & responsibilities

• Resolve international customer queries over chat.
• Minimum 6months of international dual chat exp.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust with customer account through open and interactive communication.

Requirements and skills

• Prove customer support experience or experience as a client service representative.
• 35+WPM Typing speed with 90+accuracy.
• Familiarity with CRM system and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Dual chat concurrency.

Perks and benefits Salary: as per experience (Salary are totally depends over experience) Both side cabs (if candidates address is within hiring zone) WhatsApp 7705038816Email- pankhuri.agarwal@techmahindra.com