Job Description

CogentHubCX.AI is hiring Customer Care Executives (Agents) for a Domestic Telecom BPO process. The role involves handling customer calls, resolving service-related queries, and ensuring customer satisfaction as per process guidelines.

Shift & Working Details

• Shift: Domestic Day / Rotational Shifts
• Working Days: 6 Days Working
• Week Off: 1 Rotational Week Off
• Process Type: Domestic Telecom (Voice / Non-Voice as per requirement)
  

Roles & Responsibilities

• Handle inbound and/or outbound calls for domestic telecom customers
• Resolve queries related to billing, plans, services, complaints, activations
• Maintain AHT, FCR, CSAT, and Quality parameters
• Follow call flow, compliance, and process guidelines
• Update customer details accurately in CRM systems
• Handle customer objections and escalations professionally
  

Candidate Eligibility

Education:

• 12th Pass / Graduate (Freshers can apply)
  

Experience:

• 05 years in Domestic BPO / Call Center
• Telecom experience preferred but not mandatory
  

Skills Required:

• Good communication skills in Hindi & Basic English
• Basic computer knowledge
• Willingness to work 6 days a week in rotational shifts
  

What We Offer

• Fixed salary
• Paid training
• Career growth to SME / TL roles
• Stable domestic process environment