Job Title: Customer Support Executive

Process: Voice Process
Shifts: Rotational Shift
Week Off: Rotational Off

Job Summary

We are looking for a Customer Support Executive to handle inbound/outbound voice calls, assist customers with queries, resolve issues efficiently, and ensure a high level of customer satisfaction. The role requires flexibility to work in rotational shifts and offs.

Key Responsibilities

• Handle customer queries via voice calls in a professional and courteous manner
  
• Provide accurate information about products/services
  
• Resolve customer complaints and issues within defined SLAs
  
• Document customer interactions and update records in CRM systems
  
• Escalate unresolved issues to the appropriate team when required
  
• Follow company policies, procedures, and quality standards
  
• Meet individual and team performance targets (AHT, CSAT, FCR, etc.)
  

Eligibility / Requirements

• Minimum qualification: 12th pass / Graduate (any discipline)
  
• Fresher or candidates with relevant BPO/customer support experience can apply
  
• Willingness to work in rotational shifts and rotational weekly offs
  
• Ability to work under pressure and handle difficult customers
  

Required Skills

• Excellent verbal communication skills
  
• Good listening and problem-solving abilities
  
• Basic computer knowledge (MS Office, CRM tools)
  
• Customer-centric attitude
  
• Fluency in English and/or regional languages (as per process requirement)
  

Preferred Skills

• Prior experience in voice-based customer support
  
• Understanding of call center metrics and quality standards
  
  

Compensation & Benefits

• Competitive salary as per industry standards
  
• Performance-based incentives
  
• Paid training
  
• Career growth opportunities