Role & responsibilities

WERE HIRING | ICICI LOMBARD GENERAL INSURANCE

Vertical: CRT ? Customer Relationship Team

Position

Customer Relationship Manager (CRM)

Process

100% Voice | Inbound Calling (Customer Service)

Job Role & Responsibilities

• Handle inbound customer calls related to insurance policies and services
  
• Address customer queries, requests, and concerns professionally
  
• Provide accurate information and effective resolutions on calls
  
• Ensure high-quality customer experience and satisfaction
  
• Follow defined call quality standards and process guidelines
  
• Maintain proper documentation and CRM updates
  
• Achieve service-related KPIs like CSAT, FCR, and call quality
  

Salary Package

Freshers

• 16,000 In-hand
  
• CTC: 2.50 LPA
  

Experienced Candidates

• Up to 30,000 In-hand
  
• CTC: Up to 4.10 LPA
  

Salary will be based on total experience and last drawn CTC

Shift Timings (9.5 Hours ? Rotational Shifts)

Male Candidates

• Shifts between 7:00 AM ? 12:30 AM
  
• 24x7 rotational shifts (including night shifts)
  

Female Candidates

• Shifts between 7:00 AM ? 8:30 PM
  
• Any 9.5-hour rotational shift (No late-night shifts)
  

Working Days & Week Offs

• 5 Days Working
  
• 2 Rotational Week Offs
  

Eligibility Criteria

• Graduate in any discipline
  
• Freshers & experienced candidates both can apply
  
• Good communication skills (English + Hindi / regional language preferred)
  
• Willingness to work in rotational shifts
  
• Customer service / BPO / insurance experience is a plus
  

Job Location

ICICI Lombard ? Navi Mumbai (Vashi)
13th Floor, Vishwaroop IT Park,
Behind Raghuleela Mall,
Opp. Vashi Station, Sector 30,
Vashi, Navi Mumbai ? 400705

Contact Details

HR: Geetanjali
Contact Number: 9324164944.