Job Title: Customer Service Associate

Company: IDBI Intech Ltd.
Location: CBD Belapur, Navi Mumbai
Interview Type: Walk-In Interview

*Freshers only

*Rotation shift & Night Shift applicable

Job Description

IDBI Intech Ltd. is hiring enthusiastic and customer-focused individuals for the role of Customer Service Associate at our CBD Belapur location. We are looking for candidates who have excellent communication skills and a passion for delivering a great customer experience.

Key Responsibilities

• Handle customer queries effectively through phone.
• Provide accurate information and resolve customer concerns in a timely manner.
• Maintain customer interaction records and follow operational processes.
• Ensure high levels of customer satisfaction through quality service.
• Coordinate with internal teams to escalate unresolved issues.
• Inbound / Outbound process.
  

Required Qualifications & Skills

• Education: Any Graduate
• Age Criteria: 18 years & above
• Communication Skills: Good command over Basic English communication(mandatory)
• Basic computer proficiency and typing skills.
• Ability to multitask, stay calm, and handle customer queries efficiently.
• Customer-centric mindset with a positive attitude.
  

Work Location

IDBI Intech Ltd., CBD Belapur, Navi Mumbai

Walk-In Interview Details

Date: 28th January,2026 - 28th February,2026

Interviews only on Monday - Friday only (Including first & third Saturday of the month)

Time: 11:00 a.m. to 3:00 p.m.
Contact Person: Poonam Desai - 022 6868 5368 - poonam.desai@idbiintech.com