Job Summary

As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.

Key Responsibilities

• Handle customer calls professionally and empathetically
• Resolve queries and provide timely, accurate solutions
• Document customer interactions and maintain records
• Meet performance metrics including call quality, resolution time, and customer satisfaction
• Participate in training and quality assurance programs
• Collaborate with team members and supervisors to improve service delivery

Required Skills & Qualifications

• Minimum qualification: 12th pass or graduate
• Excellent verbal communication skills in English (neutral accent preferred)
• Basic computer proficiency and typing skills
• Willingness to work in rotational shifts (including nights/weekends)
• Patience, adaptability, and a customer-first attitude

Employment Type

• Full-time, permanent
• On-site only (no remote work)

Benefits

• Health insurance
• Provident fund
• Incentives for performance
• Transportation

FRESHERS ARE WELCOME

PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY

Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com