Customer Service Representative US Process (Work From Office)

Note: This role is NOT open to B.Tech / BE profiles

10 Open Positions

Walk-in Details:

Walk-in Dates: 22nd, 23rd, Jan

Mode: Walk-in (Invitations only)

Interested Candidates must email their resume to: devendrasai.madireddy@cdk.com

(Call letters will be shared via email)

Location: Hyderabad (Work From Office)

Shift Timings (Mandatory)

• MonFri: 5:30 PM 2:30 AM IST
  
• Saturday: 6:30 PM 7:30 AM IST
  
• Sunday: 9:30 PM 7:30 AM IST

Weekly Off: 2 Rotational Weekdays

Role Overview

CDK Global is hiring Customer Service Representatives to deliver exceptional customer support while representing dealership partners professionally. This role requires excellent communication skills, customer focus, and comfort with night shifts.

Key Responsibilities

• Handle customer interactions via calls/chats professionally
  
• Follow scripts, compliance, and quality guidelines
  
• Maintain accurate documentation and system updates
  
• Meet productivity and quality KPIs
  
  

Eligibility

• Any Degree Graduates: BBA / B.Com / BCA / B.Sc / equivalent only
  
• B.Tech / BE candidates are NOT eligible
  
• 1 - 3 years of customer service/voice experience preferred
  
• Excellent verbal & written communication skills (mandatory)
  
• Willingness to work night shifts & rotational offs
  

Compensation & Benefits

• Attractive CTC (Shift allowance & other perks are included apart from the CTC)
  
• Two-way cab facility provided
  
• Company benefits