Customer Support:
? Respond promptly to customer inquiries via phone and email in a professional and courteous
manner.
? Identify and assess customers' needs to achieve satisfaction, striving to provide accurate and
compliant solutions.
? Handle and resolve customer complaints, providing appropriate solutions and alternatives
within the time limits and follow up to ensure resolution.
? Keep accurate records of customer interactions, transactions, comments, and complaints.

Sales:
? Engage with customers to promote and sell products/services.
? Identify upselling and cross-selling opportunities during customer interactions, effectively
communicating product features and benefits.
? Meet or exceed sales goals and performance metrics on a consistent basis.