Job Title: Customer Service Executive- US Voice Process
Location: Gurgaon
Job Type: Full-Time
Experience: 0 to 5 Years
Shift: Rotational Shifts
Working Days: 5 Days a Week (Rotational Offs)

Budget: Upto 7LPA

About the Role:
Are you a confident communicator with a passion for helping people? Join our dynamic customer service team in Gurgaon, where every call is an opportunity to make a difference.
We are hiring Customer Service Executives for our Voice Process who can deliver excellent customer experiences and build lasting relationships. Whether you're a fresher or bring up to 5 years of experience, we welcome you to be part of a growing team that values clarity, empathy, and professionalism.

What You'll Do:

• Handle inbound and outbound voice calls professionally and efficiently
• Address customer queries, provide accurate information, and resolve issues on the spot
• Maintain detailed call records and follow company protocols
• Work collaboratively with team members to meet and exceed service standards
• Adapt to different customer personalities and handle challenging conversations with patience

What We're Looking For:

• Excellent spoken English and communication skills
• Positive attitude and a customer-first mindset
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working in rotational shifts and rotational weekly offs
• Basic computer skills and typing speed
• Open to freshers; candidates with up to 5 years of experience in customer service preferred

Why Join Us?

• 5-day work week for work-life balance
• Friendly and inclusive work environment
• Fast-paced and engaging role that helps build your career in customer service
• Clear path for internal growth and career advancement