Dear Technology Specialist,

Greetings from Tata Consultancy Services!

Thank you for your interest in exploring career opportunities with TCS.

Job Title: Production Support Analyst (.NET + PL/SQL)

Location: Mumbai
Experience: 6 to 8 years

Key Skills & Keywords:

• Must-Have:
  
  • .NET, Oracle PL/SQL, Azure
  • Incident Management & SLA adherence
  • Debugging, Data troubleshooting
  • Strong communication & customer interaction
  • Willingness to work in rotational shifts
• Good-to-Have:
  
  • SSIS, SSRS, SSAS
  • Python scripting, Power BI
  • DevOps tools (JIRA, Jenkins, GitHub, Nexus, UrbanCode)
  • ServiceNow, Automation tools
  • Capital Market domain knowledge

Responsibilities:

• Provide production support in 24x5 rotational shift model
• Identify root cause of incidents and implement permanent fixes
• Ensure timely resolution of incidents without SLA breach
• Maintain knowledge base and provide daily updates to onsite team
• Learn and adapt to new tools/technologies

Eligibility Criteria:

• Minimum 15 years of regular education (10th + 12th + 3 years graduation)
• BE/B.Tech/MCA/M.Sc/MS with minimum 4 years of relevant experience post Qualification IT- Experience.
• B.Sc/BCA Graduates with minimum 4.5 years of relevant experience post qualification IT Experience.
• Only Full Time courses would be considered.