Dear Candidates,

Greeting from NTT DATA, we are happy to take your profile for a wonderful career with NTT DATA.

Experience: Fresher'

Shift: US Shift (Night Shift)

Work Location: Noida, sector 144

Mode of Interview: Online Video Call Interview (Virtual Interview)

Mode of Work: Work from Office

Position's General Duties and Tasks

Job responsibility:

• Ensures assigned calls are worked towards resolution.
• Follows the basic rules as provided on the SOP.
• Develops foundational understanding of broader interdependencies across various processes.
• Assists in resolution of outstanding issues from previous transactions.
• Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.

Requirements for this role include:

• Ability to work regularly scheduled shifts from Monday-Friday (US Shifts)
• Should be a Graduate.
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.

*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.