Job Summary: Customer Support Executive

Experience: Fresher (01 year)
Shift: Rotational / Night Shift
Industry: BPO / KPO / Customer Service

Job Summary

We are looking for enthusiastic freshers to join our international voice process team. The role involves handling inbound/outbound customer calls, providing excellent customer service, and resolving customer queries effectively.

Key Responsibilities

• Handle inbound and/or outbound calls from international customers
• Understand customer issues and provide accurate solutions
• Maintain professional communication with customers
• Follow process guidelines and quality standards
• Document call details and update customer information in the system
• Meet performance targets such as call quality, customer satisfaction, and TAT
• Escalate complex issues to the concerned team when required

Key Skills Required

• Good English communication (verbal)
• Basic computer knowledge
• Willingness to work in night shifts / rotational shifts
• Active listening and problem-solving skills
• Positive attitude and customer-focused approach

Eligibility Criteria

• Any graduate / undergraduate can apply
• Freshers are welcome
• Candidates with prior BPO experience will be an added advantage

Perks & Benefits (optional for job post)

• Cab facility (as per company policy)
• Incentives and performance bonuses
• Paid training
• Career growth opportunities

Interested candidate can share updated resume to brindha@gojobs.biz