Role & responsibilities

• Handle international inbound/outbound voice calls professionally (US/UK clients)
• Provide accurate information, assistance, and issue resolution to customers
• Maintain excellent customer experience and service quality standards
• Understand customer queries and offer effective first-call resolution
• Document call details and update customer information in the system
• Follow company policies, compliance, and call procedures
• Meet daily productivity and quality benchmarks
• Work collaboratively with team leads and support teams to achieve targets

Preferred candidate profile

• Excellent verbal communication skills in English
• Freshers & experienced candidates both can apply
• Freshers should NOT be from B.Tech / BE background
• Open to graduates and undergraduates (any discipline except B.Tech / BE)
• Experience in international voice process will be an added advantage
• Comfortable working in night shifts
• Strong customer orientation and problem-solving skills
• Willing to work in a 5 days working environment with 2 rotational offs
• Immediate joiners preferred
• CTC up to 3.6 LPA
• Hyderabad Location (Nanakramguda)

For More Info Call or WhatsApp :- 9899691914/9999436729

HR Kabir.