Greetings from KVC CONSULTANTS LTD.

We are looking for Fresher's Candidates for International Customer Support Profile in Bangalore/ Pune

Profile - Customer Support Associate / Process Associate

Job location - Bangalore--Electronic City // Pune -Hinjewadi

Note -- Only Immediate joiners who can join within 7-8 days .

Qualification

* Graduates

* Good Verbal --- communication skills in English

Freshers --Upto Rs2.5lpa-Rs2.7lpa

1 +year International Customer support Experience on paper

Salary upto Rs. 4.5 -5.75lpa

2 + Years experience --Salary Upto 7lpa

5 Working days & 2 Rotational offs

Need Immediate Joiners

Rotational shifts

2 way cab facility

Roles and Responsibilities:

Customer Interaction:

Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Adherence to Scripts:

Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.

Adapt communication style to fit the customers needs while maintaining service standards.

Quality Assurance Compliance:

Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

Customer Relationship Building:

Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s

HR Yagyanshi - 9821182648

HR Shruti - 98211 82649

HR Khushi -7317049319

HR Areesha - 9628373763

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING

Thanks and Regards

H.R Team

KVC CONSULTANTS LTD.

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