Roles :

Team Lead : 6 to 8 years

Team Manager : 8 to 12 years

SDM : 12 + Years

Job purpose

To manage a team and drive performance management along with driving process improvement initiatives.

Must have skills/ qualifications

• Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering
• Manage teams to deliver on SLA, KPIs and KRAs,
• Responsible for operational efficiency & effectiveness of the teams.
• Ensure the team meets all contractual SLA targets along with helping others to meet the same
• Monitor performance, identify improvement areas, implement action plans and track them to closure.
• Manage metrics and enhance their usefulness by improving correlation with customer satisfaction.
• Manage stakeholder expectations by engaging QC team and Policy Engagement functions.
• Carry out pre-emptive and predictive analysis to improve the issue prevention focus of the process.
• Identify automation/optimization opportunities and develop technical solutions to drive such changes.
• Drive skill enhancement initiatives in the team through knowledge sharing, cross training and rotation
• Proactively look for process/product improvement opportunities
• Champion RCA efforts and inculcate culture of data driven deep dive analysis in the team.
• Drive workflow and policy/process related change management initiatives
• Conduct annual / bi-annual appraisals

Note : candidates with experience in GIS Mapping, People management will be preferred

Intersted candidates can send your CV to : Sanjana.t2@cognizant.com

Other Details