Job Description: International Chat Process (Night Shift):- We are hiring enthusiastic and customer-oriented individuals for our International Chat Process. This role involves providing non-voice (chat-based) customer support to international clients while working in 24x7 rotational shifts, including night shifts.

Key Responsibilities:-

• Provide high-quality chat-based support to international customers.
• Respond to customer queries promptly and professionally via live chat.
• Troubleshoot issues and provide accurate, effective resolutions.
• Handle multiple chats simultaneously while maintaining quality standards.
• Ensure customer satisfaction by following defined SLAs, quality, and performance metrics.
• Document customer interactions and update details accurately in internal systems.
• Adhere to company policies, processes, and compliance guidelines.
• Work in 24x7 rotational shifts, including night shifts and rotational weekly offs.

Preferred Candidate Profile:-

• Excellent English written communication skills (verbal skills are an added advantage).
• Strong problem-solving and analytical abilities.
• Customer-focused approach with attention to detail.
• Comfortable working in rotational shifts (24/7 operations), including night shifts.
• Basic proficiency in MS Office tools (Outlook, Word, Excel).
• Ability to multitask and manage multiple chats efficiently.
• Team player with a proactive, professional attitude.

Eligibility Travel Boundaries:- Only candidates residing within 1.5 km of the nearest railway station in the below areas are eligible to apply:

• Central Line: Kalyan to Sion Harbor Line: Wadala to Panvel (excluding Taloja & Sukhapur)
• Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift & Weekly Off:-

• Shift: 24x7 rotational (including night shifts)
• Weekly Off: 2 rotational offs

Perks & Benefits:-

• Lucrative performance-based incentives
• Cab facility for safe and convenient travel (travel allowance included)
• Medical insurance coverage
• Work-life balance with 2 weekly offs

How to Apply:- Join us and be part of a dynamic team delivering exceptional global customer support! Contact HR: Prerana

Email ID Prerana.Dubey@sutherlandglobal.com

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Preferred candidate profile