Job Description:

We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift).This is a customer support role involving voice communication with international clients.

Key Responsibilities:

Provide high-quality voice-based support to international customers.

Handle queries via phone in a timely and professional manner.

Troubleshoot and resolve customer issues effectively.

Maintain customer satisfaction and adhere to quality and performance standards.

Work in 24x7 rotational shifts, including night shifts.

Candidate Profile:

Excellent English communication skills (both verbal & written).

Strong interpersonal and problem-solving skills.

Comfortable with rotational shifts (24/7 operations).

Basic proficiency in MS Office tools (Outlook, Word, Excel).

Team player with a proactive and professional attitude.

Eligibility Travel Boundaries:

Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbor Line: Wadala to Panvel (Excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift & Weekly Off:

Shift: 24x7 rotational (including night shifts)

Weekly Off: 2 rotational offs

Perks & Benefits:

Lucrative performance-based incentives Cab facility for safe and convenient travel allowance included Medical insurance coverage Work-life balance with 2 weekly offs.

How to Apply:

Join us and be part of a dynamic team driving global customer satisfaction!

Kindly Contact HR Prerana

Email ID : Prerana.Dubey@sutherlandglobal.com

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TAHelpdesk@Sutherlandglobal.com Role & responsibilities

Preferred candidate profile