The Collections & Customer Service Representative is responsible for managing overdue accounts, recovering outstanding debts, and providing exceptional customer service. This role involves strong communication skills, problem-solving abilities, and attention to detail. The representative must ensure timely payments, explain fees and interest charges to customers, and maintain positive relationships. Additionally, they will manage sensitive information and handle escalations following specific procedures.

Role & responsibilities:-

Responsible to take inbound calls from customers and third parties as well as Outbound calls dialed manually and automated(dialer),

Must manage to drive sensitive information and handle escalations following specific procedures.

Demonstrate ownership of user issues/concerns until resolution or escalation

Process responsible losses to provide the best resolution/support to the user while compiling to standard workflows.

Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users.

Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters.

Maintain accuracy and security of customer information on the systems.

Joining Date: 9th February

Shift: Fixed Evening Shift

Weekly Off: Saturday & Sunday (Fixed)

FRESHERS with Good communication

Requirements:

Must speak English & Punjabi (Punjabi mandatory)

Salary Structure: 18,000 Fixed Salary | 2,750 Monthly Incentives | 1,750 Travel Allowance| 0 10,000 Floor Incentives ( Earning Potential: Up to 30,500/month)

EXPERIENCED ( minimum 6 Months BPO)

Requirements:

English & Hindi required (Punjabi is a plus point)

Salary Structure: 23,000 Fixed Salary | 2,750 Monthly Incentives | 1,750 Travel Allowance | 0 ? 10,000 Floor Incentives ( Earning Potential: Up to 35,500/month)

Joining Bonus: 15,000 (Paid after completing 2 months)

Limited Openings ? Apply Now!

Send Resume : 8591094663

Perfect opportunity for freshers & experienced candidates looking for fixed shifts and weekends off

Preferred candidate profile