Greetings from Ignites Human Capital Services

SPOT OFFERS WITH TOP MNCS

Role Overview:
As a Customer Service Advocate, you will be the frontline representative for consumer concern/query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. Youll provide timely and effective solutions, ensuring a positive customer experience.

Basic minimum requirement::
Should be flexible to work in Night shifts (US Shift) and flexible to work for 24/7 work environment
Work from office mandatory
Exposure to US contact center preferable

Customer Interaction:
o Troubleshooting: Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.
o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
o Effective Communication: Clearly explain technical concepts to non-technical users.

Key responsibilities::
* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
? Walk customers/ Provide navigational support on self-service portal.

• Utilizes various databases to select the best processing method and explains the solution to the client to resolve the inquiry
• Place outbound calls to customers when required in line with Client / Company guidelines
  ? Work productively whilst maintaining exceptional call/data quality standards in line with targets
  ? Contribute to the team through open and regular communication with peers / supervisors
  ? Adhere to all company or departmental policies and procedures (personnel and operational)
  ? Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  ? Maintain regular and punctual attendance in line with company policies and procedures
  ? Minimize customer complaints and escalations by providing exceptional service and call control

call kavya@7849020010

call shruthi@9886112704

call adarsh@7848820043

call kashish@7816842400

call shaina@7848820047

call shobitha@7816042500

call muthamma@9886112583

call hr ruth@9590520040

call aditi@7795311459

call Mayur

9343402211

Muthamma

9886112583

Indushree V

7848820046

Renuka

7483101122

Anusha

7815982900

suman

7848820047

Sowmya C H

8088720040

Ruth

9590520040

misha

7848820042

pooja

9886112704

Ishita

7829423175

Kavya

7849020010

kashish

7816842400

Harshitha

7848820045

manish

7848820049

Taniya

7848820048

Umar

7815882100

akshatha

7848820050

Anjum

7795311458

shobitha

7816042500

Nandith

9019223789