Hiring FRESHERS for Domestic / International BPO of Indigo based in Noida Work Location: Noida Sector 142

Work Mode: Office

Experience: 0 to 5+ years (Airline/OTA/Travel Contact Centre)

Eligibility: Any graduate

Gross Salary: For Freshers 24,000 gross salary per month

Gross Salary: For Experienced: upto 35,000 per month

Working Days: 5 Days Working

Shifts: Rotational Shifts ( Day and Night)

Benefits: Shuttle service available from the Botanical Garden metro station to the Office in Noida Sec-142Free Cab Service: one-side free cab service available for Night Shift candidates

About the Role: Hiring Fresher for Domestic / International Voice Support Experts for a premium travel & airline customer support process. The role involves handling inbound/outbound calls for flight bookings, changes, cancellations, refunds, and travel-related queries of customers Key Responsibilities

• Handle inbound/outbound voice calls for international and domestic travel customers
• Assist with flight bookings, rescheduling, cancellations, and refunds
• Follow call scripts, SOPs & compliance guidelines
• Deliver accurate information with high customer satisfaction
• Achieve defined KPIs: AHT, CSAT, Quality, and First Call Resolution
• Maintain data confidentiality & adhere to global service standards
• Coordinate with team leads & SMEs for escalations and case closures

Required Skills

• Strong English communication.
• Customer Handling & Problem Solving
• Ability to work on night shifts and a rotational roster

For further Assistance please contact: 9354909510 or 9354909512 or write to Pankhuri@gist.org.in or sameeksha@gist.org.in