Walk-in Drive

Job Title: Customer Support & Sales Associate (International Chat)

Role Summary: Handling international chat support and sales for global clients. Experienced in technical troubleshooting and achieving sales targets in a 24/7 fast-paced environment.

Key Responsibilities:

• International Chat: Managed 23 simultaneous live chats for US/UK customers with high accuracy.
• Tech Support & Sales: Resolved L1 technical issues and consistently met monthly upselling/sales targets.
• Shift Performance: Successfully worked in24/7 rotational night shifts with a 100% attendance record.
• Operational Model: Worked in a5-day WFO (Work from Office) setup with 2 days rotational off.

Technical Skills:

• Typing Speed: 40 WPM (Words Per Minute) with 98% accuracy.
• Tools: CRM (Salesforce/Zendesk), MS Office, and basic tech troubleshooting.
• Etiquette: Expertise in professional chat etiquette and written English.

Key Perks Handled:

• Used2-way cab facility for night shift commutes.
• Managed performance metrics like AHT (Average Handle Time) and CSAT (Customer Satisfaction).

Note:

Interested candidates can share your resumes to madhupriya.avuku@teleperformancedibs.com

Please mention Recruiter name "Madhu Priya" for walk-in.