JOB DESCRIPTION

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound Calls process and chat process. The successful candidate will be responsible for handling incoming Calls, addressing customer inquiries through voice and chat, and ensuring a positive customer experience.

Role & responsibilities of Voice and Chat

Here are the details for the job description and roles & responsibilities of Chat:

• Respond to customer inquiries via chat (non-voice)
• Resolve issues with clear, concise, and grammatically sound written communication
• Maintain high-quality service standards with timely responses
• Ability to handle multiple chats simultaneously
• Flexibility to work in UK rotational shifts, (5 days a week, 2 rotational offs)
• Education: Undergraduates, Graduates, and Postgraduates
• Experience: Both Freshers and Experienced candidates can apply
• Excellent communication skills in English
• Must not be pursuing regular education
• 2-way cab facility

Rounds of interviews for Chat:

• HR
• Essay or Topic writing round
• Chat Assessment
• OPS1
• OPS2

Salary Details:

Freshers: 2.4 LPA

Experienced: Up to 3.4 LPA (Minimum 1Yr)

Designation: Associate

Here are the details for the job description and roles & responsibilities of Voice:

• Handle inbound calls for international customers
• Understand and resolve customer queries effectively via voice
• Deliver excellent service with clear and professional communication
• Ensure first-call resolution and customer satisfaction
• Should be comfortable working in rotational night shifts, (5 days a week, 2 rotational offs)
• Education: HSC, Undergraduates, Graduates, and Postgraduates
• Experience: Both Freshers and Experienced candidates can apply
• Excellent communication skills in English (verbal for voice, written for chat)
• Comfortable working night shifts (UK timing)
• Must not be pursuing regular education.

Rounds of interviews for Chat:

• HR
• VNA
• Ops Round

Salary Details:

Freshers: 3.5 LPA

Experienced: Up to 5 LPA (Minimum 1Yr)

Designation: Associate

Walkin timings 11AM to 12PM

Venue details-

TechMahindra -Bahadurpally Survey No 62 TMTC SEZ 1A Qutubullapur mandal, bahadurpally, hyderabad , Telangana PIN 500043 - B Block, Ground floor.

Work Location:

TechMahindra -Bahadurpally Survey No 62 TMTC SEZ 1A Qutubullapur mandal, bahadurpally, hyderabad , Telangana PIN 500043.

Perks and Benefits:

Cab facility both ways [Pick up and drop within radius].

Immense Growth opportunities.

HR POC Details:

Chat: A.Pallavi(Akarapu.Pallavi@TechMahindra.com)

Voice: N.Akhil(Nallanagulla.AkhilChary@TechMahindra.com)

Note:

Please ensure to include the name Pallavi/Akhil on your resume when attending the walk-in interview. All pertinent details have been clearly outlined in the Post. If you are interested, please proceed to the walk-in interview at the Bahadurpally location.

Please print this email and bring it with you to the walk-in interview.