INTOUCHCX

Job Title: Customer Support Executive International Voice Process
Job Summary
We are looking for enthusiastic and customer-focused professionals to join our International Voice Process team. The role involves handling inbound/outbound calls from international customers, resolving queries, and delivering high-quality customer service while maintaining company standards.

Key Responsibilities

• Handle inbound and/or outbound voice calls from international customers
• Resolve customer queries related to products, services, billing, or technical support
• Maintain a high level of customer satisfaction through effective communication
• Document customer interactions accurately in CRM systems
• Adhere to process guidelines, quality standards, and compliance policies
• Meet individual and team performance metrics (AHT, CSAT, QA, etc.)
• Escalate complex issues to the appropriate department when required

Eligibility / Requirements

• Excellent verbal and written communication skills in English
• Ability to understand international accents
• Graduate or Undergraduate (as per process requirement)
• Freshers or candidates with relevant BPO experience can apply
• Willingness to work in night shifts / rotational shifts
• Basic computer knowledge and typing skills

Preferred Skills

• Prior experience in international voice support (added advantage)
• Customer-centric approach with problem-solving skills
• Active listening and empathy
• Ability to multitask and work under pressure

Work Conditions

• 5 days working with 2 rotational week-offs
• Night shifts (as per international time zones)
• Work from Office