Description

We are seeking candidates for the position of International Voices Process for our UK/US operations based in India. This role is ideal for individuals looking to enhance their communication skills and gain experience in a dynamic work environment.

Responsibilities

• Handle inbound and outbound voice calls for UK/US clients.
• Provide excellent customer service and support to clients in a professional manner.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to achieve targets and improve processes.

Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and ability to work in a team environment.
• Proficiency in using call center software and CRM tools.
• Ability to handle challenging customer situations with patience and professionalism.
• Good problem-solving skills and attention to detail.
• Basic understanding of the UK/US market and cultural nuances.

Contact -8691061171 Swati Singh

Role & responsibilities

Preferred candidate profile