Role & responsibilities

Team Specific Skills:

• Remedy Support / Admin Support
• BAO knowledge
• Remedy Dev Studio Knowledge
• Remedy SRD certation knowledge
• Remedy Workflow Knowledge.

Operational Resiliency Architect:

• Support application health, performance, and capacity.
• Assist in system design consulting, capacity planning, and launch reviews.
• Collaborate with development and product teams to establish monitoring and alerting strategies. DevOps/Automation:
• Engage in development, automation, and business process improvement.
• Support CI/CD pipelines and promote software into higher environments.
• Increase automation and tooling to reduce manual intervention.

ITSM Practices:

• Analyze ITSM activities and provide feedback to development teams on operational gaps or resiliency concerns.
• Perform root cause analysis of incidents and work with development teams to resolve issues.

Preferred Skills and Experience:

• Coding experience in one or more programming languages such as Java, Python, or Go.
• Familiarity with cloud platforms like AWS, Azure, or GCP.
• Experience with Message Queue (MQ) technologies like RabbitMQ, Kafka, or similar technologies.
• Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog.
• Knowledge of industry-standard CI/CD tools like Git/Bitbucket, Jenkins, Maven, and Artifactory.
• Understanding of client-server relationships, network concepts, and operating system navigation.
• Familiarity with Kubernetes and configuration management tools.

General Skills and Competencies:

• Ability to work with development, operations, and product teams.
• Strong verbal and written communication skills, including the ability to explain technical issues to non-technical audiences.
• Critical thinking skills and a proactive approach to problem-solving.
• A mindset geared towards continuous improvement and learning.
• Ability to work effectively in a team and share best practices