Role & responsibilities

1. Application Support (Banking Domain Preferred)

• Provide L2/L3 support for business-critical applications.
• Manage incidents, problems, and changes in alignment with ITIL practices.
• Collaborate with cross-functional teams to ensure application reliability and performance.

1. Database & SQL Expertise

• Write and optimize SQL queries across databases such as Oracle, Sybase, or SQL Server.
• Perform data analysis and troubleshoot database-related issues.

1. Linux & Shell Scripting

• Execute Linux commands for system monitoring and issue resolution.
• Develop and maintain shell scripts for automation and operational efficiency.

1. Alert Management

• Configure and manage alerts using tools like CloudWatch, Dynatrace, Prometheus, etc.
• Respond to alerts and take proactive actions to minimize downtime.

1. Logs Management

• Analyze application and system logs using tools like Splunk, ELK Stack, or native Linux utilities.
• Conduct root cause analysis (RCA) and document findings.

1. ITIL & ITSM Practices

• Apply ITIL principles in managing service operations.
• Use ITSM tools such as ServiceNow, JIRA, or BMC Remedy for ticketing and workflow management.
• Ensure compliance with SLAs and maintain high service quality standards.

Rotational shift