Hiring for - Service Desk (Technical Support || International voice) Role :

• Technical support associate
• Senior Technical Support associate

Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality.

Key Responsibilities:

• Technical Support (L1/L2)
• Respond to customer queries via calls/emails.
• Troubleshoot and resolve technical issues.
• Maintain proper documentation of incidents.
• Ensure customer satisfaction with prompt service.
• Service Desk Operations
• ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk)
• Active Directory (User Management, Password Reset, Account Unlock)
• Microsoft Office & O365 Support (Outlook, Excel, Teams)
• Windows OS (7/8/10) & Desktop Troubleshooting
• VPN / Citrix / Exchange Support
• Hardware & Network Troubleshooting (LAN, Printers, Devices)
• Remote Troubleshooting (Desktop, Laptop, Mobile, Printers)
• Antivirus, Patch Management, SCCM basics
• Voice (Excellent Communication Skills) Knowledge of ITIL Processes

Requirements:

• Fresher (NO PURSUING)
• 0- 5 years experience in technical support only into International voice
• Excellent communication skills in English.
• Willingness to work in rotational shifts.(Night shifts) 24/7
• work from office
• Work location - Bahadurpally
• Immediate joiner
• Basic knowledge of Technical issues

Perks/Benefits:

• Training and career growth opportunities
• Friendly work environment

Walk-in Details: Candidates should carry their Resume and Aadhar card with them and please do mention Aniket on top of your resume while coming. Note : Please do not walk in on festive dates and Sundays.