Job description

Hiring for - (ServiceDesk Technical Support || International Voice):

• Technical support associate
• Senior Technical Support associate

Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Customer Support) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality.

Key Responsibilities:

• Technical Support (L1/L2)
• Respond to customer queries via calls.
• Troubleshoot and resolve technical issues.
• Maintain proper documentation of incidents.
• Ensure customer satisfaction with prompt service.
• Service Desk Operations
• Active Directory (User Management, Password Reset, Account Unlock)
• Microsoft Office & O365 Support (Outlook, Excel, Teams)
• Voice (Excellent Communication Skills) Knowledge of ITIL Processes

Requirements:

• Fresher and experience both are eligible
• 0-5 years experience in technical support only into International voice
• Excellent communication skills in English.
• Willingness to work in rotational shifts.(Night shifts) 24/7
• work from office
• Work location - Bahadurpally , Hyderabad
• Immediate joiner
• Basic knowledge of Technical issues

Perks/Benefits:

• Training and career growth opportunities
• Friendly work environment

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Role: Technical Support - Voice / Blended Industry Type:

IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with ? are preferred keyskillsService DeskInternational Technical SupportTechnical SupportTechnical Voice ProcessInternational Voice ProcessInternational VoiceInternational BPOTicketing Tools