Key Competencies

• Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
• Proficiency in programming languages (JavaScript, Python, or .NET).
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).

Job Description

• The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.