Dear Candidate!

Greetings from TCS !!!

Role: NOC Command Center Engineer

Location: Chennai/Hyderabad

Experience Range: 5 to 10 Years

Job Description:

• experience in computer network management & troubleshooting is required
• Experience in managing end client networks is preferred
• Monitors, manages, and troubleshoots client network infrastructure from a centralized location to ensure its optimal performance, availability, and security.
• The Level II NOC engineer oversees escalated technical issues, performs in-depth troubleshooting, and supports critical systems recovery. They serve as a bridge between Level 1 and engineering/architecture teams, ensuring effective incident management and root cause analysis.
• Monitoring network dashboards, analyzing performance KPIs, and implementing configurations to optimize network traffic flows and Quality of Service (QoS).
• Ability to provide and maintain detailed documentation on each ticket
• Good communications skills, both verbal and written.
• Strong knowledge of networking in Cisco, Juniper & Fortinet
• Intermediate knowledge in routers, layer 2/3 switches, and other networking devices.
• Extensive knowledge of Server administration & troubleshooting in Linux and Microsoft Windows environment.
• Handling and resolving trouble tickets, suppressing false alarms, and escalating issues to L3 engineers or other specialized teams when necessary
• Documenting solutions, updating runbooks, and contributing to the NOC's knowledge base to support other engineers and improve processes.
• Participating in on-call rotations for high-priority incidents outside standard work hours.

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.