Job Title: NOC Shift Lead / Technical Shift Lead

Location: Pune Hinjewadi (Preferred) / Hyderabad
Shift Coverage: 24x7 rotational shifts (No Hybrid / No Work from Home)

Roles & Responsibilities:

• Oversee daily operations of the NOC during assigned shifts, ensuring proactive monitoring, incident detection, and resolution.
• Act as the first point of escalation for critical network issues; coordinate with internal teams, L3 engineers, and external vendors for timely resolution.
• Ensure accurate documentation of shift handovers, incident timelines, and maintain SLA/KPI compliance.
• Guide and mentor shift engineers, enforce process adherence, and drive continuous service improvement.
• Perform advanced troubleshooting, interpret error messages, and resolve complex network issues.
• Analyze incident trends, identify recurring issues, and recommend preventive measures.
• Participate in major incident bridges, ensuring timely updates and post-incident documentation.
• Deliver high-quality support to internal and external customers, including hardware vendor coordination.

Required Skills & Qualifications:

Technical Skills:

• Strong understanding of Routing, Switching, and SD-WAN technologies.
• Hands-on experience with Cisco, Juniper, Aruba, or equivalent network devices.
• Proficiency in enterprise monitoring tools such as Everest, Netcool, Grafana, Omnibus, SecureCRT.
• Experience with ITSM platforms like ServiceNow.
• Working knowledge of DNS, DHCP, VPN, and other core network services.

Soft Skills:

• Excellent communication, documentation, and coordination skills.Role & responsibilities

Preferred candidate profile