Role & responsibilities :

File coordination

Check next day appointment list. And share the List with MRD for file coordination.

Post consultation ensures all the reports and consultation sheets are attached in the MRD file. Send the file to MRD.

OP room Readiness

Check all the required amenities are present in the consultation room (Prescription pad, lab/radiology requisitions etc.). All the equipments are functioning properly.

HIS

Mark Doctor in - Doctor out in HIS

Capture the patient arrival, check in & check out time in QMS

Coordination

Check for OP consultation billing, and type of patient and visit (First visit, Follow-up, Appointment, walk-in etc.)

Check patient file for previous advices and reports, completeness of the file.

If required reports not available, Coordinate with Lab/Radiology report dispatch desk to know the status.

Convey the tentative waiting time for consultation

Guide patient for the advices mentioned in the consultation sheet/Dr. prescription.

Coordinate with visiting doctors, inform about patient visiting for consultation.

Advice patient to take appointment for the follow-up date as advised by Consultant.

If admission is advised, guide the patient to meet financial counsellor.

If surgery is advised, coordinate with Anaesthetist and physician for patients physical fitness and PAC.

Work in coordination with Team Doctor in management of patients.

Dressing Cases

Guide patient to the procedure room for dressing.

Cross consultation

Inform the availability of Referred to Doctor. Guide patient to take appointment for the same.

Advise

Scan the OP consultation sheet for all OP consultants

Patient feedback

Collect the OPD feedback forms scrutinize and submit it to the higher authority.

Address patient concerns and escalate for quick resolution

Drs. Availability

Inform Drs Availability to OPD front desk and appointment desk.

Drop out Call Back

Identify the appointment drop out of the day. Call the drop out, reschedule the appointment or capture the reason for cancellation

Inform the appointment desk about the rescheduled appointments.

Daily Reports

Appointment report

OPD waiting TAT report form QMS/HIS