TOP BPO UK SHIFT

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
• Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
• Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
• Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment.
• Excellent communication skills in English language (written & spoken).
• Ability to work rotational shifts including night shifts (UK shift).
• Strong problem-solving skills with ability to handle multiple tasks simultaneously.
• Basic computer knowledge with proficiency in Microsoft Office applications.

Greetings From Ignites Human Capital Services
Freshers
Experienced
Freshers 25k
Experienced50k

FRESHERS :30k

EXPERIENCED:50k

WORK LOCATION:MANYATHA

call kashish@7816842400

call abdul@7848820048

call shaina@7848820047

call hr@7848820048

call hr@7795311458

call hr@7848820047

shobitha@7816042500

kashish@7816842400

abdulla@7848820047

shaina@7848820047

location:manayatha

NOTE:- PLEASE schedule your interviews with the HR's Roles and Responsibilities

Desired Candidate Profile

Perks and Benefits