Location: Mylapore - Chennai
Department: Operations
Reports To: Regional Head

Key Responsibilities:

• Client Relationship Management:
  • Act as the primary point of contact for customers, ensuring their queries and issues are handled promptly and professionally.
  • Build and maintain strong, long-term customer relationships to support business growth.
• Shipment Coordination:
  • Monitor daily shipment activities to ensure timely pickups and deliveries.
  • Coordinate with operations teams to resolve delivery issues, damages, or short cases.
• Documentation:
  • Verify and maintain all customer documents, including e-way bills, NOCs, and other necessary paperwork.