Job Title: Presales Executive / Presales Officer (Real Estate)

Job Summary

We are looking for a customer-focused Presales Executive to manage incoming inquiries, qualify leads, and support the sales team by converting prospects into site visits and bookings. The role plays a critical part in the real estate sales funnel and customer experience.

Key Responsibilities

Handle inbound leads from various sources (calls, walk-ins, digital platforms, channel partners)

Make outbound calls to prospective customers and explain project details

Qualify leads and understand customer requirements (budget, location, timeline)

Schedule and coordinate site visits with sales teams

Maintain accurate customer data in CRM systems

Follow up with prospects and nurture leads until closure

Support sales teams with documentation and customer coordination

Provide feedback on customer preferences and market trends

Skills & Qualifications

Graduate in any discipline

14 years of experience in presales or customer handling (real estate preferred)

Excellent communication skills (verbal and written)

Strong convincing and follow-up skills

Familiarity with CRM systems and MS Office

Customer-oriented with a positive attitude

Preferred (Added Advantage)

Experience in real estate presales or telecalling

Knowledge of local property markets

Ability to handle high call volumes

Key Performance Indicators (KPIs)

Number of qualified leads

Site visit conversions

Follow-up effectiveness

CRM data accuracy

Support to sales closures

Benefits

Fixed salary + performance incentives

Career growth into sales roles

Professional and fast-paced work environmentRole & responsibilities

Preferred candidate profile