Ready to shape the future of work? 
At Genpact, we don?t just adapt to change?we drive it. AI and digitalinnovation are redefining industries, and we?re leading the charge. Genpact?sAI Gigafactory, our industry-first accelerator, is an example of how we?rescaling advanced technology solutions to help global enterprises work smarter,grow faster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies? most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that?s shaping the future,this is your moment. 

Genpact (NYSE: G) is anadvanced technology services and solutions company thatdeliverslastingvalue for leading enterprisesglobally.Through ourdeepbusiness knowledge, operational excellence, and cutting-edge solutions ? wehelp companies across industries get ahead and stay ahead.Powered bycuriosity, courage, and innovation,our teamsimplementdata, technology, andAItocreate tomorrow, today.

Inviting applications for the role of ProcessAssociate - Claims

In this role you will be responsible for balancingReverse Subrogation claim files. Interacting with third parties & internalcustomer partners both via emails & over the phone (both inbound &outbound).

Responsibilities

• Critically analyze the claim file & the received demand package to identify any pendency
• Communicate with 3rd parties to negotiate on the settlement amount
• Liaison with internal Claims partners to further investigate on the claim file
• Answer incoming telephone calls from third parties in relation to the demands sent by them
• Process reverse subrogation payments
• Ensure that assigned targets in accordance with SLA metrics are met
• Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics
• Provide relevant process reports on a timely basis
• Ensure adherence to established attendance schedules & company policies and procedures.

Qualifications

Minimum qualifications

• B.com/ BBA/BA/ BSC (Any Non ? Tech Graduate)
• Freshers are eligible

Preferred qualifications

• Able to demonstrate empathy while improving chance to create rapport with the customer.
• Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business
• Voice Customer Service experience
• Good knowledge of using Excel, MS Access Database
• Proficient in English language- both written and oral
• Insurance client experience will be an added advantage

Why join Genpact? 
? Be a transformation leader ? Work at the cutting edge of AI, automation, anddigital innovation  
? Make an impact ? Drive change for global enterprises and solve businesschallenges that matter 
? Accelerate your career ? Get hands-on experience, mentorship, and continuouslearning opportunities  
? Work with the best ? Join 140,000+ bold thinkers and problem-solvers who pushboundaries every day  
? Thrive in a values-driven culture ? Our courage, curiosity, and incisiveness- built on a foundation of integrity and inclusion - allow your ideas to fuelprogress  
Come join the tech shapers and growth makers at Genpact and take your career inthe only direction that matters: Up. 
Let?s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for allpositions without regard to race, color, religion or belief, sex, age, nationalorigin, citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation.

Furthermore, please do note that Genpact does not chargefees to process job applications and applicants are not required to pay toparticipate in our hiring process in any other way. Examples of such scamsinclude purchasing a 'starter kit,' paying to apply, or purchasing equipment ortraining.