Job Title: Salesforce Field Service Lightning Specialist

Location: PAN INDIA
Employment Type: Full-time
Experience Level: 5+yrs

Job Summary

We are looking for a skilled Salesforce Field Service Lightning (FSL) Specialist to design, implement, and optimize FSL solutions that enhance field operations and customer service. The ideal candidate will have strong Salesforce expertise, hands-on experience with FSL configuration, and the ability to collaborate with cross-functional teams.

Key Responsibilities

• Design and implement Salesforce Field Service Lightning solutions to meet business requirements.
• Configure FSL features such as Service Territories, Work Orders, Service Appointments, Scheduling Policies, and Optimization Rules.
• Integrate FSL with other Salesforce clouds and third-party applications.
• Customize Lightning components, flows, and automation for field service processes.
• Manage mobile workforce enablement through the FSL mobile app.
• Ensure compliance with data security and governance standards.
• Provide technical support and training to end-users and field technicians.
• Collaborate with stakeholders to gather requirements and deliver scalable solutions.
• Perform system testing, troubleshooting, and performance tuning.

Required Skills & Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field.
• 3+ years of Salesforce experience, with at least 1+ year in Field Service Lightning.
• Strong knowledge of Salesforce configuration, declarative tools, and Lightning Experience.
• Hands-on experience with FSL setup and customization.
• Familiarity with Salesforce Service Cloud and mobile app deployment.
• Understanding of data modeling, security, and sharing rules.
• Excellent problem-solving and analytical skills.

Preferred Qualifications

• Salesforce Field Service Lightning Consultant Certification.
• Experience with Apex, Visualforce, and Lightning Web Components.
• Knowledge of integration tools (MuleSoft, REST/SOAP APIs).
• Exposure to Salesforce CPQ or other related modules.

Soft Skills

• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Detail-oriented with a focus on delivering high-quality solutions.

Benefits

• Competitive salary and performance incentives.
• Health insurance and retirement benefits.
• Opportunities for Salesforce certification and career growth.