FULL_TIME 3 weeks ago

Job Level Experienced Professional

Experience Less Than 1 Year

Job Type FULL_TIME

Location Bangalore, Karnataka

Provide timely and effective support to customers to resolve technical issues related to SAP Concur
Identify, troubleshoot, and resolve technical issues related to the SAP Concur platform, including integrations with third-party systems, expense reporting, travel booking, and more.
Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system. Document common solutions and best practices in knowledge base articles.
Assist customers with navigating the SAP Concur system, offering guidance on best practices, troubleshooting steps, and optimization strategies to improve user experience.
Collaborate with internal teams to escalate complex issues, ensuring a swift resolution and maintaining customer satisfaction.
Continuously stay updated on SAP Concur product updates, new features, and functionality to ensure you provide accurate and relevant support.
Actively monitor system alerts for performance issues and assist in managing system outages or incidents to minimize customer disruption.
Build strong, lasting relationships with customers by delivering exceptional service and ensuring they are utilizing SAP Concur to its full potential.