EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

? Bachelors degree; preferred in Computer Science or Technical Engineering, Business Administration or related field.
? SAP technology and/or functional knowledge preferred.

• Proven track record of successfully managing large and complex customer engagements involving multiple parties using strong engagement management and relationship-building skills.
• A proactive, problem-solving attitude, "can-do" mindset, and commitment to putting the customer first.
  ? Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role.
  ? Strong project management skills & customer-facing experience.
  ? Strong ability to translate between technical and non-technical audience with confidence.
  ? Strong engagement management, relationship building and de-escalation skills.
  ? Excellent presentation, communication, and moderator skills.
  ? High competency to manage multiple engagements in parallel.
  ? Accustomed to work in an international and global virtual matrix organization
  ? Understanding of SAP?s cloud business, cloud and hybrid infrastructure and cloud operation processes
  ? Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial
  ? Certification in project management methodology (e.g. PMP) is beneficial
• Spanish native or near native communication skills mandatory.
• English language proficiency written / oral mandatory.
• Portuguese language proficiency is beneficial.

WORK EXPERIENCE

• 5+ years experience in a customer-facing role.
  ? 5+ years experience in project management, technical or functional consulting and / or SAP Operations
  ? SAP Basis / SAP ABAP / Infrastructure operation / Software Development is beneficial.