Dear Candidate

Greetings from TATA Consultancy Services

Job Openings at TCS

Skill - SAP IS Utilities - Device Management

Exp range: 7 - 11 years

Preferred location: TCS - Kolkata

Notice period 90 DAYS

Pls find the Job Description below.

• Provide day-to-day support and maintenance for SAP ISU Device Management modules within AMS scope.
• Handle incident management, resolve service requests, and troubleshoot device-related issues in SAP ISU.
• Ensure smooth functioning of device lifecycle processes, including installation, removal, replacement, and inspection.
• Monitor and optimise device data accuracy and integrity across the SAP ISU landscape.
• Coordinate with business users for requirements gathering, issue resolution, and process improvements.
• Assist in periodic system upgrades, patching, and testing of device management functionalities.
• Prepare and maintain documentation related to device management processes, configurations, and custom developments.
• Support integration with other SAP ISU modules (Billing, Customer Service, Work Management) and external systems.
• Participate in root cause analysis and continuous improvement initiatives for device management processes.
• experience in SAP ISU Device Management, preferably within AMS/support environments.
• Strong understanding of SAP ISU Device Management processes (device installation, removal, replacement, meter reading, device inspection, etc.).
• Hands-on experience with SAP ISU configuration, customisation, and troubleshooting.
• Knowledge of integration points with other SAP ISU modules and third-party systems.
• Good analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in a fast-paced, team-oriented environment.
• Experience with incident management tools and AMS processes is desirable.